TESTIMONIALS FROM PATIENTS

TRUE STORIES OF PATIENTS TO INSPIRE & GIVE YOU HOPE :)

My wife, Meenu, had difficulties with expressing herself after her stroke in December 2016. With regular therapy, Melissa had worked hard together with her for weeks and she has shown such remarkable improvement since the start of therapy. Melissa has been really encouraging and patient, while constantly providing challenges for Meenu throughout the therapy sessions. She also puts in the effort to explain to me the various strategies and follow up activities that I can use with my wife to help her in improving her communication. She has really made an impact in my wife's road to recovery.

Husband of Meenu

 
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My mother, Mdm Lee, was on the NGT after she was discharged from the hospital with pneumonia. Melissa worked hard with her, seeing her twice a week for to manage her swallowing difficulties

Mdm Lee also had to do a swallowing x-ray and Melissa was there to use visuals to describe the swallowing presentation to my mother and me. Even though my mother is in her 90s, Melissa always does her best to build rapport with her and to patiently educate her as she is very alert and wants to be aware of all the changes happening to her. By doing so, she has also gained my mother's trust in working well and listening to her. 

Melissa has been very encouraging and passionate throughout this journey. She is creative in coming up with variety of food items that my mother is able to eat safely and also teaches my helper how to prepare them in such a manner so she will not get bored with her food.

Melissa also taught her exercises to strengthen her swallowing muscles and eventually my mother was able to improve till she was able to drink normal water without any thickener and take minced diet without the NGT. My family and my mother were so happy with the outcome after months of therapy.

Winnie, daughter of Mdm Lee

 

My daughter M has been working regularly with Charmaine since March 2018 on her speech and language skills. 

M really looks forward to Charmaine’s sessions as Charmaine uses fun and enjoyable activities to engage her.  As a result, Charmaine is able to win her over and gain her cooperation for therapy. 

Charmaine is a dedicated therapist who makes the effort to communicate with the school teachers on how to help M improve her communication skills in class activities

She is also supportive with giving me suggestions to help practice M’s new speech and language skills outside of therapy sessions.

Huda, Mother of Maira (4 years old)

 

Charmaine has been seeing my son for therapy to improve his speech and language ability.  She has shown much patience in explaining to us his assessment results and teaching us strategies and ideas for home activities.  My son enjoys his speech therapy sessions with Charmaine as she is creative in designing activities suitable for him and is ever so cheerful.  We are happy with his progress so far.

Anna, Mother of AC (4 years old)

 

I have been having swallowing problems after my treatment for nasopharyngeal cancer and the ENT doctor referred me to Beatrice.  When I first met her, I was in a rush and did not have much time to consult with her.  As such, I did not expect significant improvement for my swallowing difficulty.  However, I was impressed by how she was able to assess and pin point the types of treatment suitable for me.  Within 3-4 weeks I had felt remarkable improvements in my swallowing.

She was also fully committed on our next appointment where she did an X -Ray of my swallowing, reviewed me on my swallowing exercises and accompanied me to my appointments with the doctors to update them.

Beatrice is a knowledgeable and dedicated speech therapist and I am glad to have met her.

Mr Muten

Beatrice is a committed therapist who makes an effort to really understand my mother and builds great rapport with her. Beatrice is sincere and truly cares about my mother's progress towards recovery, and therefore has managed to win my mum's trust and confidence in her.  Beatrice constantly encourages my mother to eat well and do her exercises which has played an important role in the recovery of her swallowing function.  

Im Neo, Daughter of Madam Koon

 

My wife Amy had a big stroke in May 2013.  She was admitted in hospital for 9 months.  After 9 months, we were told by the doctors to send Amy to a nursing home as her rehabilitation potential was limited.  At that time, she had a tracheostomy tube for breathing and NGT for feeding.  We were devastated.  Fortunately, in March 2014, we met Beatrice and she gave us hope that Amy would improve with the right therapy.  We took Amy home and Beatrice would come to our house to do therapy.  Beatrice taught Amy many new exercises to improve her breathing and swallowing and day by day, we could see Amy making progress.  In December 2014, the tracheostomy tube was removed as she was able to breathe by herself and no longer require suctioning.  Subsequently, Amy’s NGT was removed in November 2015.  Now, Amy is able to speak in short sentences and eat her meals by mouth.  She is currently still making progress with Beatrice even though it is almost 3 years after her stroke!

We have tried 3 different Speech Therapists but it is the intangibles that have made Beatrice so special in her therapy: courage to solve the most complex case while other therapists would shun away, devotion to ensure the patient gets the right treatment, dedication and perseverance to work with care-givers to see the patient recover.

Choong, Husband of Amy

 

Melissa has been working with my son, ZY, since January 2017. Over the past 6 months I have noticed significant improvement with my son’s speech and language. ZY is also now more confident in expressing himself and has become very motivated to correct his errors when they are pointed out to him. His teachers have also noticed improvements in his communication with his peers in school. Melissa provides me with constant updates about ZY’s progress and follow up activities that I can do with ZY. She always attempts to maintain ZY’s interest by involving games as part of her therapy. It makes me very comforted to see Melissa’s dedication towards helping ZY progress.

Mother of ZY (7 years old)

 

Melissa has worked with my daughter, V, for more than a year. Since then, V has made a lot of progress from the time she started Speech Therapy with Melissa till now. 

V used to be very quiet and did not participate as much during school activities. However as time passed, I noticed that V became increasingly social and was able to engage with her schoolmates better. V used to be insecure with new people, but Melissa patiently interacted with V, gaining her trust over time. V constantly looks forward to therapy sessions with Melissa! 

Melissa has also shared with me a variety of strategies and has suggested different activities to improve V’s communication and social skills. Her dedication and passion in helping V improve in her communication skills can be observed from her frequent updates and follow-ups through phone calls after working hours. 

She is approachable and is open about providing an honest opinion about V’s overall progress and future plans. As a mother, I am truly grateful for all the support and guidance Melissa has provided for my daughter over the past year.

Lucy, Mother of Vika (5 years old)

 

My husband had been admitted to Gleneagles Hospital following a hypertensive intracerebral hemorrhage. He has expressive aphasia and has been doing speech therapy with Beatrice since the day of his stroke in March 2016. He has shown much improvement in his ability to communicate and we are aiming for him to go back to work soon. 

Beatrice is a very caring and kind person. She is very professional in her job. We are grateful, thankful & blessed to have her.

Mrs Yip, Wife of Mr. Yip

My father, Mr Tan, had significant swallowing difficulties after his stroke. We were very discouraged when other speech therapists gave up on him and stopped doing therapy with him as they thought that his recovery would be limited. Under the care of Melissa and Qingwen, my father has made significant progress - when they came for the first session, my father could not even trigger a swallow! The previous speech therapists we had seen told us that he was likely going to be using the NGT for long term! Melissa and Qingwen never gave up on him, they kept encouraging and supporting him throughout; and now 2 months from the first session, we have already started to give him food two times a day and planning to remove his NGT very soon! Their dedication and passion can be seen when they initiated making the time to come down during the weekend for one session to address our concerns and to explain our father’s swallowing in detail. We are very excited to see our father reach his fullest potential!

Tan J.L.,  Daughter of Mr Tan

My husband, P, had difficulties fully understanding and expressing himself after having a fall in early 2018. My family and I witnessed the huge progress he made after a few months of regular therapy to the point where we felt he was ready to return to work. Melissa and Qingwen are very different from the other Speech Therapists we have seen. They have been very encouraging towards my husband and my family, not just looking at his language alone, but also considering other factors of his life, which I think shows a lot of dedication to helping my husband improve. The holistic management that they have been providing all this while and the ability to think out of the box to look into various strategies to progress P further in his recovery also shows their passion as Speech Therapists. P always looks forward to the therapy sessions and we are extremely grateful for their help thus far.

Mrs P, Wife of Mr P.

In May 2018 during a parent teacher meeting, his teacher suggested I take my son, K to see a speech therapist because he was not hitting his speech milestones for his age. I started my research and finally felt comfortable going with Beatrice speech therapy as they provided home services.

K was suspected to have childhood speech apraxia and as a mother, I was very worried. I asked many questions and Erica answered all my questions with patience and much confidence that he would be able to improve with regular therapy.

Erica started twice weekly sessions with K. One at school and one at home. She managed to engage K and kept him interested. K always looks forward to his sessions with Erica. In fact, he cried when she left after one of her sessions at school as he had grown attached to her. But he now understands that he will see her again so he has stopped crying when she leaves. 

I must say that my son has improved a lot through the activities that Erica does with him and her easy to implement home programmes she assigns us when she is not around. Not only have I seen a huge improvement but also his teachers and other family members have noticed it too. 

K has more to improve on but I’m sure we are in good hands. I am confident that the gap in his speech milestones will gradually be on par with his classmates. 

Thank you Erica for being ever so patient and innovative with all your lessons. She is always thinking about what would work to best capture my son’s attention and reap the most results. 

I highly recommend Erica to anyone. She is a warm and bubbly person with good energy vibe!

Victoria, Mother of K (3 years old)

Its sometimes hard as parents to accept that your child may have some developmental disorder so when I noticed that A could not express himself well, I decided to seek help. 

A started seeing Erica weekly and I observed a lot progress from him. A is talking more in longer sentences compared to before. His teachers have told me the same thing. 

I really appreciate Erica’s efforts and patience. She is a warm, friendly and cheerful person. Her use of fun activities has been able to motivate my son talk more and more. I would highly recommend her.

Akhel, Mother of A (4 years old)

I would like to express my appreciation of Erica, for her work tenure with my daughter A.

Erica shows high ability to engage my A’s attention which other therapists are not able to & she has surprised us by her perseverance to bond with A. This, we feel as parents is one of the important attributes required in this role. Without this special bond, A would not have participated so well in the session and improve as much as she did.

Erica also takes the time to discuss with us about what else we can do at home to support A and what school options are suitable for A.

On this note, we would like to reiterate our endorsement for Erica. She indeed is a good therapist and both my daughter and I enjoys working with her.

Thank you.


Annie, mum of A (5 years old)